Yesterday we had an order being printed and when the 2 shades of green were printed onto the satin black card, you couldn’t tell that they were different shades (a shame when you are paying for a 2 colour order)

Also, the contact details were a little bit too small so they will filling-in when printed.

We emailed the wording below to the customer (the customer phoned up and really complained, was very rude to Catherine who works here and kept saying he doesn’t see what the problem is and that she should stop being facetious (she was not, she was very polite as she always is and tried her best to explain to the customer what the problems were. He also asked Catherine what her position was, she said Company Secretary and he said that he does not normally speak to “people like her”.

This made Catherine very upset after the phone conversation and I told her to have a break for half an hour.

Is there anything wrong with what we said in our email? Could we have worded the email below better?
Please let us know as we want to help and advise customers as best as possible.

Hello Colin,

Please find attached a photograph of one of your plastic cards printed with bright green and light green.

When the 2 colours are printed onto the satin black you can hardly tell the difference.

Also, for the green ink, the contact details are a little too small to print without ‘filling in’

I recommend we adjust the artwork so the contact details are a little bit bigger and may I suggest an alternative colour for the contact details, metallic silver is very popular?

I have attached a proof showing bright green for the logo and metallic silver for the rest of the printing to give you an idea of how it will look.

Please let me know what you think?

Regards

Paul

Wow today the enquiries for satin black plastic cards has been huge. I am not sure if it has anything to do with the great example we posted on the blog the other week or maybe thats just a coincidence. There are so many great ink/foil colours we can offer with this product. My personal preference would be for the metallic silver as this stands out so well and provides a great contrast against the black plastic. I also quite like metallic purple although the contrast against the black is not so prominent.

We can also offer optional extras on this product such as signature panels.

Oh I nearly forgot, we also offer a holoprint foil which is a lovely effect, similar to the back of a CD when it is moved around in the light.

Ah well better get on with some work, we will post any further news or updates on our plastic cards next week.

We thought this satin black plastic card looked impressive due to the subtle effect the gloss black print gives.

The gloss black can only be seen clearly when the card is angled correctly in the light.

If you click on the image below it should open as an animation in a new window.