Hi All,

Oh dear a day of sorting out delivery problems down to various reasons. One customers comments, quite rightly are below for you to have a look at (this was for an order of the 760 micron full colour solid plastic cards) where the courier said that the property was closed and due to this they cold not deliver:

I am fine about the time it may take now for you to arrange the re-delivery, do not worry about that, I understand that the cards are not in your possession at the moment.

I am most grateful for you looking into this matter for me.

I am looking forward to hearing from you once you have heard from the
courier company.

I have no complaints about your service, but believe that the courier company acted unprofessionally and negligently on this occasion.

It’s nice of the customer to understand that the courier company is a third party company.

Bye for now – let see what tomorrow brings! As a final note, we have very very few problems with the courier company but when the occasional problem happens it seems to be very time consuming to get to the bottom of things!

Hi All, I read a funny article in the news today regarding a fire station in Preston, they had some wording painted on the ground outside the premises, it was meant to say keep clear but unfortunately was painted as keep klear!

Oh dear, someone will be in trouble.

We occasionally have cards where customer have spelt words incorrectly, whether down to a typing mistake or just incorrect spelling who knows. This seems to happen more on the full colour cards than the frosted or anything else, probably as customers generally have more information on the full colour cards. Quite often the customer asks us to change it for them but they don’t realise that they sent the artwork to us in an format we can not edit (not always the case).

Bye for now and make sure you keep important access areas klear 😉

Hello All,

I must be honest with you and say that we do not often get chance to answer the telephone, we are all so busy work on orders and printing. A lot of time has been spent on the website to try and ensure all questions are answered on there to maximise efficiency for everyone. I thought I would summarise a few of the phone called from today

Call from a car servicing company wanting 760 micron full colour cards

Reason for call: would like prices for full colour cards with no optional extras

Response: politely referred to website for prices

Additional question: can I have a sample of my design printed. Answer: yes once your order has been placed and paid for

A customer has received the postal proofs for a key card order and is asking about artwork specifications as they need to supply new artwork
Response: Politely refereed customer back to the website where the artwork specifications are located (the same location as they have always been)

A phone call was received from someone whos colleague posted an SAE to use for a generic sample pack (they think they are interested in the frosted plastic cards) however as far as they knew samples had not been received
Response: I will look in to this and get back to you. It turned out we had not received the SAE and the customer was advised this via email. I am not sure whether the SAE was sent or not as as the person who was meant to send it is off work I suggested they posted it again.

A phoned call from an existing customer regarding prices for 680 micron plastic cards, full colour, no optional extras
Response: politely refereed to website for prices

Our website is great, please take the time to look at it!

Bye for now

Hi All,

The following message was presented to us at the bottom of a quote request for 100 x 760 micron full colour solid plastic cards with no optional extras:

“I am looking for a 1 sided plastic card in black and white including my logo which is in jpeg photo format at present and personal details in cool text. is this possible to design and show me the design before I order. I would be happy to pay a deposit and then order if i am satisfied.”

Not really sure what to say back yet, we make so little profit on 100 cards that the admin costs to arrange deposits etc would outweigh the profit in the job.

Will have to have a think about this one.

Bye for now.

Hi All,

We reading the newspaper today and came across an interesting article which I thought I would share with you all.

Have you heard of 3d printers, apparently they are very common and help in the production of metal and plastic products, I assume packaging, toys, well probably just about anything if you think about it.

One of these machines how now been designed for chocolate….my favourite!

This machine would be great for wedding favours or personlised gifts on birthdays / mothers days etc. Apparently it will even be able to make 3d faces…different!

How about 3d business cards…erm..perhaps not..how would they fit in a wallet or purse.

Bye for now and hope you are looking forward to eating your own chocolate face.

Hi All,

For a long long time we have not taken cheques as payment for plastic card (membership cards, business cards etc) orders due to the inconvenience of them, e.g. take the bank take to clear them, postage time, or lake of postage time i.e. them getting lost in the post, trip to the bank, delay in processing customers order – think you get the message.

I noticed whilst out and about that a lot of companies have stopped accepting cheques, Sainsburys, Tescos and the like.

On the news today it mentioned that cheques will not be scrapped. A rumor was heard a while back that by 2018 they would no longer exist however now they will be around as long as they are in use.

I must admin that about once a year a write a cheque by I’m sure the company I pay could accept bacs if they really wanted to.

Bye for now happy cheque writing!

We have received some lovely emails recently from a customer who has ordered some frosted clear plastic cards, just one of his emails are below:

Wow! It’s fabulous! I have checked it, and it is fine. The text is fine, the QR code scans fine. All is great! 🙂

Just to be clear, I approve the email proof and please proceed with the order.

I say again, Wow!

I am very, very impressed 🙂

All the best,

What a breath of fresh air to receive such a lovely email. Thank you.

Hi all,

We received a quote request / email today which said:

Please could you provide me with a quote for some loyalty cards the specification is:

5000 printed in full colour to both sides

Flat Numbered (not embossed)

2 x Signature strips

and a Magnetic strip – the customer has no data, does this mean they encode the cards themselves?

I just though a would post a quick message about this request, we obviously produce this specification but the final question should be one asked to the customer not us!

We produce cards with magnetic strips all the time, sometimes we encode, sometimes the customer does, sometimes they are never intended to be used & are just for effect and sometimes they are to future proof the cards in case they decide to use them in the future.

Its best to ask the end used what they plan to do as unfortunately we can not second guess this.

Bye for now